Return and refund policy
30‑Day Guarantee If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility To qualify for a return:
The item must be unused and in its original packaging.
Proof of purchase is required.
Non‑returnable items
Gift cards
Items marked as final sale
Return Process To start a return, contact us at hello@plugncarry.com. We will provide instructions and a return address.
Refunds Once your return is received and inspected, we will notify you. Approved refunds are issued to your original payment method.
Damaged or Defective Items If your item arrives damaged or defective, contact us within 7 days of delivery and we will replace it or issue a refund.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective.